1. Data Controller
The person responsible for this page and the associated contact channels is Dr. Dino Alberto González Carvajal, Physician, SIS Registry No. 3636.
Official contact: agenda@doctordinogonzalez.cl and WhatsApp +56 9 2905 5258.
Privacy Policy
This page explains how the data provided when scheduling, completing the previous form or contacting Dr. Dino González through the website, WhatsApp, email or social networks is handled.
Important: This site allows you to schedule and prepare information for care, but it does not host the clinical record or issue medical documents. The evaluation, clinical record and any issue are carried out during the care, according to professional criteria and applicable regulations.
2. Data That Can Be Delivered
By using the agenda, the previous form or the contact channels you can deliver:
- Name, RUT, telephone number, email address and data necessary to identify and coordinate the patient.
- Requested date and time, contact method and acceptance of the reservation conditions.
- General reason for consultation or coordination request.
- Health history that you decide to share before or during care.
- Data necessary to identify you during the medical consultation.
3. Technical Services and Recipients
The agenda uses its own integration with Google Apps Script and Google Calendar to check availability, record the reservation and send confirmation. WhatsApp, email and social networks operate under the policies of their respective providers.
Google Tag Manager loads only after you accept the optional measurement. Analytics events should not include RUT, symptoms, diagnoses, medications or clinical documents.
4. Purpose of Data Use
The data is used to respond to requests, coordinate care, guide the flow of telemedicine, confirm identity when appropriate, and fulfill health care obligations.
No databases are sold nor are personal data provided to third parties for commercial purposes unrelated to the medical service.
5. Health Data and Confidentiality
Health history is sensitive and must be treated confidentially. Relevant clinical information is managed in the context of the medical consultation and in the internal clinical systems used by the professional.
It is recommended not to send extensive clinical history through public channels or social networks. For sensitive information, follow the instructions provided during the coordination of the consultation.
6. Conservation and External Platforms
Agenda data is retained as long as it is necessary to coordinate and support care. The records incorporated into a clinical record are subject to the applicable health deadlines and duties; Law No. 20,584 requires keeping the clinical record for at least fifteen years.
When you click on WhatsApp, email, Instagram or other platform, you leave the website and use third-party services. Those platforms have their own privacy policies and terms of use.
The site uses these channels as contact and coordination mechanisms; The medical consultation itself is carried out according to the procedure informed by the professional.
7. User Rights
You can request information, rectification or deletion of contact data when appropriate, by writing to the official email. Clinical information associated with medical care may be subject to legal, health or professional registration obligations.
8. Security
Reasonable measures are applied to protect the information provided by patients. Even so, no digital channel is absolutely immune to risks, so it is recommended to send only the necessary information and follow the coordination instructions.
9. Regulatory Framework and Changes
This policy considers Law No. 19,628, Law No. 20,584 and its complementary regulations. Law No. 21,719, which modernizes the protection of personal data, comes into force on December 1, 2026 and will be fully incorporated before that date.
This policy may be updated to reflect regulatory, technical or operational changes to the service. The current version will be the one published on this page.
Official sources: Law No. 20,584, Law No. 19,628 and Law No. 21,719.